REPLACEMENT POLICY

Free Replacement – Our Error:

If your order arrives damaged, defective, or incorrect (wrong product, length, texture, or color), Arrow Exim will replace it at no cost to you, including all shipping charges.

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1. Contact us within 2 business days of delivery by email at sales@arrowexim.com or WhatsApp at +91 98841 11108, with your order number, photos of the product and packaging (a short video helps for shedding or quality claims).

2. We verify the claim within 1–2 business days and send return instructions – please do not ship anything back before approval.

3. Once the returned item is received and inspected, your replacement (of equal or greater value) is dispatched within 7 business days, with tracking, using the same delivery service.

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Exchanges – Change of Preference:

If you ordered the wrong length or texture and the product is still sealed and unopened, contact us within 7 days of delivery. Approved preference exchanges are at Arrow Exim's discretion for select product lines (such as Remy Pure Natural Textures); the buyer covers two-way shipping and an additional restocking fee of 15% may apply. Opened or used products cannot be exchanged for hygiene reasons.

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No Exchanges on Customized Products:

Custom lengths, colors, densities, and private-label orders are made specifically for you and cannot be exchanged. We confirm every specification with you in writing before production begins.

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Arrow Exim handles every exchange request fairly and reasonably. You can contact us anytime to expedite your request – we promise to do our best to speed up the process.