REFUND POLICY

This Refund Policy explains when and how Arrow Exim issues refunds. It works together with our Return Policy and Replacement Policy.

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When Refunds Are Issued:

Approved returns – items that arrived defective, damaged, or incorrect, reported within 7 days of delivery, unused and unopened in original packaging – are refunded in full, including shipping costs where the error was ours.

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How Fast:

Refunds are initiated within 5–7 business days after we receive and inspect the returned product. Depending on your bank or payment provider, funds appear within a further 3–10 business days.

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How You're Paid:

Your choice: refund to the original payment method, or store credit usable on any product. Store credit can be issued immediately on approval – the fastest option.

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What Is Not Refundable:

Shipping charges, COD fees, and handling costs are non-refundable unless the return is due to our error (defective, damaged, or wrong product), in which case we refund them in full. Opened, used, or unsealed hair products and customized or special-order items cannot be refunded.

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Order Cancellations:

Orders cancelled within 12 hours of purchase (and before shipment) are refunded in full to the original payment method within 5–7 business days.

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Questions about a refund in progress? Email sales@arrowexim.com or WhatsApp +91 98841 11108 with your order number and we'll send you the exact status.