RETURN POLICY

At Arrow Exim, every product is quality-checked, sealed, and photographed before dispatch. Because hair extensions and wigs are hygiene-sensitive products, our return policy follows strict hygiene rules – this protects every customer who buys from us.

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Returns Are Accepted When:

1. The item is defective, damaged in transit, or not what you ordered (wrong product, length, texture, or color).

2. You contact us within 7 days of delivery – and for damaged or wrong shipments, within 2 business days, so we can also claim with the courier and resolve fastest.

3. The product is unused, unopened, and in its original packaging with all tags, seals, accessories, and the invoice intact.

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Non-Returnable Items:

For hygiene reasons, hair extensions, wigs, closures, frontals, and any hair product that has been opened, unsealed, worn, washed, colored, or installed cannot be returned. Customized and special-order items, opened brushes and cosmetics, gift cards, and promotional items are also non-returnable.

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How to Start a Return:

1. Email sales@arrowexim.com or WhatsApp +91 98841 11108 within 7 days of delivery with your order number, the reason, and clear photos.

2. Our team confirms eligibility within 1–2 business days and sends the return address and instructions.

3. Ship the item back unopened, in its original packaging. Where the return is due to our error, Arrow Exim covers the return costs; otherwise return shipping is paid by the buyer.

4. On receipt, we inspect the product and process your refund or replacement per our Refund Policy and Replacement Policy.

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Please inspect your order on arrival without breaking the hygiene seal – check the label, length, texture, and color against your order first.